Shipping Policy

Shipping policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

International Shipping

Flat rate shipping: We offer £10.29 flat rate shipping to all countries outside of the UK

We offer international shipping most countries around the world.

Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Mark My Word is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at r.harries@hotmail.co.uk with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We do not accept returns or exchanges due to our personalised products. 

In the event that your order arrives damaged in any way, please email us as soon as possible at r.harries@hotmail.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.